Shipping charges start from Rs. 240. The final delivery fee depends on the total weight of your cart and is calculated according to our weight-based shipping rates. The applicable shipping charges will be displayed at checkout before you place your order.

Yes! PENCIL MALL offers a Free Local Pickup option in Lahore.

Simply select Local Pickup as your shipping method at checkout. Once your order is placed, contact us via WhatsApp to arrange a suitable pickup time.

Our team will confirm your order and share the pickup location and collection details. Please note that pickup is available by prior arrangement only. PENCIL MALL operates as an online store and does not have a regular walk-in retail shop

We offer the following payment methods:

– Cash on Delivery (COD)

– Online Bank Transfer

– JazzCash

– Easypaisa

Cash on Delivery is our standard payment option. If you prefer to pay in advance through Bank Transfer, JazzCash, or Easypaisa, please contact us via WhatsApp. Our team will share the relevant payment details and guide you through the process.

Orders from PENCIL MALL are delivered through our courier partner. Delivery usually takes approximately 3–4 days, although this is an estimated timeframe and may vary depending on the delivery location and courier operations.

Once your order is dispatched, we provide a tracking number so you can follow your shipment’s delivery progress. Our team is also available to assist you with any delivery-related queries.

At PENCIL MALL, we value your privacy and take the protection of your personal information seriously.

The information you provide when placing an order, such as your name, contact number, email address and delivery address, is used to process your order, arrange delivery and provide customer support.

We take reasonable measures to protect your information. We do not sell your personal information to third parties. Some necessary information may be shared with our service providers, such as our courier partner, to fulfil your order.

For more details about how we collect, use and protect your information, please read our Privacy Policy.

Once you place an order at PENCIL MALL, our team follows a simple process to ensure your order is prepared and dispatched correctly.

1). Order Confirmation: One of our team members contacts you to confirm your order and verify your order along with your delivery aaddress

2). Order Processing: After confirmation, your order details are shared with our packing team.

3).Packing: Our packing team carefully packs your ordered items and keeps the parcels ready for courier pickup.

4). Courier Pickup: Our courier partner’s rider usually visits the next day to collect the parcels that are ready. Any parcels packed after the pickup are collected during a subsequent visit.

5). Delivery & Tracking: Once your parcel is handed over to the courier, delivery and tracking updates depend on the courier service. We share your tracking details when available.

For Cash on Delivery orders, payment is collected by the courier when your parcel is delivered.

If you need any assistance at any stage, feel free to contact our team through WhatsApp.

Yes! Once you place an order at PENCIL MALL, an invoice is automatically sent to your registered email address.

Please note that we do not include a printed invoice with the parcel. You can check your email to view and keep a digital copy of your order invoice.

If you cannot find your invoice, please check your spam or junk folder. You can also contact our team for assistance.