Privacy Policy - Pencil Mall

Last Updated: October 31, 2026

At PENCIL MALL, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how it may be shared when you visit or shop at https://pencilmall.com/.

1. Information We Collect

When you place an order on our website, we may collect the following information:

First and last name
Delivery address
Mobile number
Email address
ZIP or postal code

You can place an order as a guest without creating an account.

2. How We Use Your Information

We use the information collected from you for purposes such as:

Processing and confirming your orders
Arranging parcel delivery
Providing order updates and tracking information
Contacting you regarding your order
Providing customer support
Maintaining business records
Improving our website and shopping experience
Understanding website activity and measuring advertising performance

3. Sharing Your Information

PENCIL MALL does not sell your personal information to third parties.

However, we may share the information necessary with trusted service providers to operate our online store and fulfil your orders.

For example:

Your name, mobile number and delivery address may be shared with our courier partner to deliver your parcel.
Website activity information may be shared with advertising and analytics providers, such as Meta, through tracking technologies like Meta Pixel.
Information related to advance payment arrangements may be exchanged through WhatsApp when you contact our team.

We may also disclose information if required by applicable law or legal processes.

4. Payment Information

Cash on Delivery (COD) is our standard payment option.

Customers who prefer to pay in advance can contact us through WhatsApp to arrange payment using:

Online Bank Transfer
JazzCash
Easypaisa

Our team will share the relevant payment details and guide you through the process.

PENCIL MALL does not ask customers to share their banking passwords, PINs or One-Time Passwords (OTPs).

5. Cookies, Analytics and Advertising Technologies

Our website uses cookies and similar technologies to support website functionality, understand visitor activity and improve our advertising efforts.

We use Meta Pixel, a tracking technology provided by Meta, to measure website activity, understand how visitors interact with our website and evaluate the performance of our advertisements.

These technologies may collect information such as browser details, device information and interactions with our website, which may be shared with Meta.

We may also use analytics services to better understand website traffic and visitor behaviour.

You can manage or restrict cookies through your browser settings. Please note that disabling certain cookies may affect some website features.

6. Data Protection and Security

We take reasonable measures to protect the personal information submitted through our website against unauthorized access, misuse or disclosure.

However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

7. How Long We Keep Your Information

We retain order-related information for as long as necessary to fulfil orders, provide customer support, maintain business records and meet applicable legal or accounting requirements.

8. Your Privacy Choices

You may contact us if you have questions about the personal information you have provided to PENCIL MALL, or if you wish to request access to or correction of your information.

Some information may need to be retained where required for legitimate business, legal or accounting purposes.

9. Third-Party Websites and Services

PENCIL MALL works with certain third-party service providers to operate its online store, process orders, arrange deliveries and improve the shopping experience.

These services may include:

Courier Services: We share necessary customer details, such as name, mobile number and delivery address, with our courier partner to arrange parcel delivery.
Meta (Facebook and Instagram): We use Meta Pixel to understand website activity and measure the performance of our advertising campaigns.
WhatsApp: Customers may contact us through WhatsApp for order-related enquiries, customer support and advance payment arrangements.
Payment Services: Advance payments may be arranged through Bank Transfer, JazzCash or Easypaisa.

These third-party services may process information according to their own privacy policies and terms. PENCIL MALL does not control the independent privacy practices of these external services.

We encourage customers to review the relevant privacy policies of these service providers when using their services.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features or applicable requirements.

Any updates will be published on this page with a revised update date.

11. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please feel free to contact us through any of the following channels:

PENCIL MALL