Frequently Asked Questions
1. How can I place an order?
You can place your order directly through our website. Simply select your desired product, add it to your cart, and complete the checkout process.
2. Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery is available for eligible orders. You can select the available payment method during checkout.
3. Do you offer Local Pickup?
Yes we offer Local Pickup For our Customers, In Local Pickup Case we provide an opportunity to our customers to collect a parcel from our Location which is in Lahore ( Iqbal Town) and we didn’t charge any delivery charges in that case, so customer will get Free Delivery in Local Pickup Case.
4. How long does delivery take?
Orders are normally delivered within [3–5 working days] depending on your location. Delivery times may vary for different cities.
5. How much are the delivery charges?
Delivery charges are according to the weight of the Cart. once you add the products in Cart, shipping charges will be displayed before placing the order.
6. Can I cancel or change my order?
If you need to cancel or change an order, please contact us as soon as possible. Changes may not be possible once the order has been dispatched.
7. Do you accept returns or exchanges?
Returns and exchanges are subject to our return policy. Please check our Return & Exchange Policy for complete details.
8. Are the products shown on the website available in stock?
We try to keep our website stock information updated. If a product becomes unavailable after an order is placed, our team will contact you.
10. How can I contact Pencil Mall?
You can contact us through the contact information provided on our website. Our team will be happy to assist you with your order or product-related questions.
